Field Service Engineer/Technician - French and Dutch M/V/X, Actiris

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België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-02-22

Online to:

2026-04-23
EUR 15.00 HOUR

Field Service Engineer/Technician - French and Dutch M/V/X

Actiris
België
15 uren geleden

Beschrijving van de functie Our client is a global leader in ophthalmic solutions, operating in more than 100 countries and serving optical professionals, eyecare specialists and retail partners. With an extensive portfolio of high-tech optical instruments and diagnostic equipment, the organisation supports innovation, premium customer service, and cutting-edge vision-care technologies. To strengthen its Belgian technical team, the company is seeking a Field Service Engineer to clients with installation, maintenance and technical troubleshooting of optical instruments. Jobomschrijving Installation & Maintenance - Install optical instruments and ensure correct configuration at the customer site. - Perform preventive and corrective maintenance interventions. - Diagnose technical issues and carry out repairs within after-sales service operations. Customer Training & Support - Train customers (opticians, ophthalmologists) on equipment use, daily maintenance, and best practices. - Provide guidance on instrument performance and care to optimise uptime. Technical Troubleshooting - Analyse malfunctions, identify root causes, and implement effective corrective actions. - Ensure responsiveness and high service standards across all interventions. Commercial & Relationship Management - Promote products and services during customer interactions to reinforce customer loyalty. - Identify opportunities to improve customer satisfaction and support business development. Coordination & Administration - Organise and plan service interventions independently. - Carry out administrative follow-up related to interventions and reporting. - Manage logistics tasks such as stock monitoring of spare parts and materials. Jouw profiel Qualifications - A technical diploma (CESS/A2) or equivalent. - Valid driving licence (company vehicle provided - van). Experience - Experience in field service, technical support, or after-sales service. - Strong IT skills and understanding of network connectivity. - Experience in optical or biomedical equipment is a plus. Languages - Fluency in French & Dutch is required. - Good command of English is an asset. Personal Skills - Strong sense of service, customer-oriented mindset. - Autonomous, organised, and capable of managing field work independently. - Excellent interpersonal skills and ability to build trust with customers. - Ability to access regions such as Ternat, Asse, Dilbeek, Meise is an advantage. Voordelen van de betrekking - Competitive salary package and company vehicle. - A dynamic role at the intersection of technology and customer interaction. - Autonomy in field operations with strong support from a global organisation. - Opportunities to work with cutting-edge optical equipment. - A human-scale, supportive team environment.

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